Fixed.ie is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or interact with our website. We comply with the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts 2018.

1. Data Controller

The data controller responsible for your personal data is:

Fixed.ie
42 Pearse Street
Dublin, D02 YX88
Ireland
Email: hello@fixed.ie
Phone: 01 234 5678

2. What Data We Collect

We collect the following categories of personal data:

• Contact information: Your name, email address, phone number, and business name (if applicable). Collected when you submit a service request or contact us.
• Website access credentials: WordPress administrator login details, FTP or SFTP credentials, or hosting panel access details that you provide to us for the purpose of carrying out the fix. These are treated with the highest level of confidentiality.
• Service request details: Description of your WordPress problem, your website URL, any screenshots or error messages you share with us.
• Payment information: Payment is processed by Stripe. We do not store your full credit card details on our servers. Stripe handles all card data in compliance with PCI DSS standards.
• Technical data: Your IP address, browser type, and operating system when you visit our website. This data is collected automatically through cookies and analytics tools.
• Communication records: Emails and other correspondence between you and our team.

3. Why We Collect Your Data

We use your personal data for the following purposes:

• Service delivery: To diagnose and fix your WordPress problem, communicate with you about the fix, and provide the service you requested.
• Payment processing: To issue invoices and process payments for completed fixes.
• Communication: To respond to your enquiries, provide updates on your fix, and send you a summary of the work completed.
• Service improvement: To understand how our website is used and improve our services (using anonymised analytics data).
• Legal obligations: To comply with our legal and regulatory obligations, including tax and accounting requirements.

4. Legal Basis for Processing

We process your personal data on the following legal bases under the GDPR:

• Contract: Processing is necessary for the performance of the contract between you and Fixed.ie when you request a fix (Article 6(1)(b)).
• Legitimate interest: Processing is necessary for our legitimate interests, such as improving our services and ensuring the security of our website, where these interests do not override your rights (Article 6(1)(f)).
• Legal obligation: Processing is necessary for compliance with legal obligations, such as tax record-keeping (Article 6(1)(c)).
• Consent: Where we rely on your consent (for example, for analytics cookies), you may withdraw that consent at any time (Article 6(1)(a)).

5. Data Storage and Security

Your personal data is stored on servers located within the European Union. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL), secure server infrastructure, restricted access controls, and regular security reviews.

Website access credentials that you provide are stored securely and encrypted at rest. These credentials are deleted from our systems within 7 days of completing the fix.

6. Data Retention

We retain your personal data for the following periods:

• Contact information and service records: 12 months after the last service we provided to you. This allows us to honour our 30-day warranty and respond to any follow-up queries.
• Website access credentials: Deleted within 7 days of completing the fix.
• Payment and invoice records: 7 years, as required by Irish tax legislation (Taxes Consolidation Act 1997).
• Website analytics data: 26 months (Google Analytics default, with anonymised IP addresses).

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can request that we correct any inaccurate or incomplete data.
• Right to erasure: You can request that we delete your personal data, subject to our legal obligations to retain certain records.
• Right to data portability: You can request a copy of your data in a structured, commonly used, machine-readable format.
• Right to object: You can object to processing based on legitimate interests.
• Right to restrict processing: You can request that we limit how we use your data in certain circumstances.
• Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at hello@fixed.ie. We will respond to your request within 30 days.

8. Cookies

Our website uses cookies to ensure proper functionality and to help us understand how visitors use our site. For full details on the cookies we use, please see our Cookie Policy.

9. Third Parties

We share your personal data with the following third parties, only to the extent necessary:

• Stripe: For payment processing. Stripe’s privacy policy is available at stripe.com/ie/privacy.
• Google Analytics: For anonymised website usage analytics. IP addresses are anonymised. Google’s privacy policy is available at policies.google.com/privacy.

We do not sell your personal data to any third party. We do not share your data with third parties for marketing purposes.

10. International Transfers

Your data is processed and stored within the European Economic Area (EEA). Where a third-party processor (such as Google or Stripe) transfers data outside the EEA, they do so under appropriate safeguards such as Standard Contractual Clauses or an adequacy decision by the European Commission.

11. Data Protection Officer

For any questions or concerns about how we handle your data, please contact our data protection point of contact:

Email: hello@fixed.ie
Subject line: Data Protection Enquiry

12. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Data Protection Commission (DPC):

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Website: www.dataprotection.ie
Phone: +353 (0)761 104 800

13. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page. We encourage you to review this policy periodically.